Manage a CAPA

Drive a corrective action through its 8D steps, assign an owner, and close it once verified.

A CAPA (corrective and preventive action) tackles the root cause behind a recurring or significant nonconformance so it stops happening. Each CAPA runs through the eight 8D disciplines (D0 through D8), one step at a time. A CAPA usually comes from an NCR but can be opened on its own.

Create the CAPA

  1. From an NCR select Create CAPA, or go to Quality > CAPA and create one directly.
  2. Set the title and description, the type (Corrective or Preventive), and the priority (High, Medium, Low). Add a due date if there is one. Save. The CAPA is created Open at step D0.

Work the 8D steps

The detail page shows the eight disciplines as a stepper, with the current step expanded:

StepDiscipline
D0Prepare
D1Form the team
D2Describe the problem
D3Containment actions
D4Root cause analysis
D5Corrective actions
D6Implement and validate
D7Prevent recurrence
D8Recognize the team
  1. Expand a discipline, select Edit, and document it. Saving content on an open CAPA moves it to In progress.
  2. Select Mark Complete on a step once it is documented. Completing a step advances the current step to the next one.
  3. Completing D7 (prevent recurrence) moves the CAPA to Pending verification.

Assign an owner and close

  1. From the actions menu, Manage Team to assign the owner responsible for driving the CAPA.
  2. Use Print Report to produce a printable 8D record.
  3. Close CAPA finalizes it and records the close date. A closed CAPA is read-only.
Open -> (document a step) -> In progress -> (complete D7) -> Pending verification -> Close

Where to go next